Terms and Conditions

Effective Date: 22 August 2026

Website: www.electroheight.com

Company Name: Electro Height

Welcome to ElectroHeight.com. These Terms and Conditions ("Terms") govern your access to and use of ElectroHeight.com and all services, products, transactions, and interactions conducted through our platform.

By accessing, browsing, registering, placing an order, or purchasing products from ElectroHeight.com, you agree to be legally bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

1. About ElectroHeight.com

ElectroHeight.com is an online electrical products marketplace operated by Electro Height, providing electrical products, components, accessories, and related solutions.

The platform may facilitate:

• Business-to-Business (B2B) transactions
• Business-to-Customer (B2C) transactions
• Wholesale purchases
• Retail purchases
• Bulk enquiries
• Dealer and business accounts

2. User Eligibility

By using ElectroHeight.com, you confirm that:

• You are legally capable of entering into agreements.
• The information provided by you is accurate and complete.
• You will use the website only for lawful purposes.

Businesses, dealers, distributors, and organizations must provide valid business information wherever required.

3. Product Information

Electro Height makes reasonable efforts to provide accurate:

• Product descriptions
• Images
• Specifications
• Technical details
• Pricing information

However, minor variations may occur due to:

• Manufacturing changes
• Display settings
• Supplier updates
• Product improvements

Electro Height reserves the right to correct errors, update information, or modify product details without prior notice.

4. Product Availability

All products are subject to availability.

Electro Height reserves the right to:

• Modify product availability
• Limit purchase quantities
• Cancel orders due to stock issues
• Offer alternative products where applicable

5. Pricing and Taxes

Product prices displayed on ElectroHeight.com may change without prior notice.

Prices may include or exclude:

• GST
• Shipping charges
• Handling charges
• Other applicable taxes

The final payable amount will be displayed during checkout or quotation confirmation.

Electro Height reserves the right to correct pricing errors caused by technical or human mistakes.

6. Orders and Order Acceptance

Placing an order does not guarantee automatic acceptance.

Electro Height reserves the right to:

• Accept or reject any order
• Cancel suspicious transactions
• Verify customer information
• Cancel orders due to incorrect pricing or availability issues

Order confirmation will be provided after successful verification.

7. Payment Terms

Customers agree to make payments through available payment methods provided on the platform.

Electro Height is not responsible for failures, delays, or errors caused by third-party payment gateways.

For B2B customers, separate payment terms may apply based on approved business agreements.

8. Shipping and Delivery

Electro Height will make reasonable efforts to dispatch orders within the estimated timelines.

However, delivery timelines may be affected due to:

• Courier delays
• Transportation issues
• Weather conditions
• Government restrictions
• Other circumstances beyond company control

Electro Height shall not be liable for delays caused by third-party logistics providers.

9. Inspection and Product Acceptance

Customers are advised to inspect products immediately after delivery.

Any issue related to:

• Quantity shortage
• Physical damage
• Wrong product delivery

must be reported within the specified period mentioned in our Return and Refund Policy.

Claims submitted after the applicable period may not be accepted.

10. Return and Replacement Policy

Returns and replacements shall be governed by Electro Height's Return Policy.

Products may not be eligible for return in cases including:

• Product misuse
• Physical damage after delivery
• Installation damage
• Used products
• Modified products
• Products without original packaging

Final approval of returns remains at the sole discretion of Electro Height.

11. Warranty

Warranty, if applicable, shall be provided according to:

• Manufacturer warranty terms
• Product category
• Supplier warranty conditions

Electro Height is not responsible for warranty claims beyond the terms provided by manufacturers.

12. User Account Responsibility

Users are responsible for:

• Maintaining account confidentiality
• Protecting login credentials
• Providing correct information
• All activities performed through their account

Electro Height shall not be responsible for losses caused due to unauthorized access resulting from user negligence.

13. Prohibited Activities

Users shall not:

• Provide false information
• Conduct fraudulent transactions
• Attempt unauthorized access
• Copy website content without permission
• Misuse platform services
• Engage in illegal activities

Electro Height reserves the right to suspend or terminate accounts involved in such activities.

14. Intellectual Property Rights

All content available on ElectroHeight.com including:

• Website design
• Logos
• Product information
• Images
• Text
• Graphics
• Software